Privacy Policy
Overview
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1. How We Collect and Use Your User Information
1.1 We Will Proactively Collect Your User Information
you can use your mobile phone number to create an account. We will verify your identity by sending an SMS verification code; this information is collected to help you complete registration and login. If you log in to the platform using an account from another platform, you authorize us to obtain relevant information from your other platform account, such as account/account information from third-party platforms such as WeChat (including but not limited to your name, avatar, and any other information you authorize).
Before subscribing to or activating any of the services we provide, in accordance with the laws and regulations of mainland China (excluding Hong Kong, Macau, and Taiwan), we need to conduct real-name authentication for you.
(1) For individual users: You may need to provide your real identity information, including your full name, ID number, photos of the front and back of your ID, a China UnionPay Class I bank account or credit card number issued by a member institution, and the mobile phone number registered with the bank, etc., to complete real-name authentication.
(2) For enterprise users: You may need to provide relevant information about your organization, including the organization's name, unified social credit code, account registration authorization letter (with official seal), the registration/qualification certificate of the legal representative or organization (certificate types include business license, organization legal person certificate, institutional legal person certificate, social organization legal person registration certificate, administrative law enforcement subject qualification certificate, etc.), bank name, bank account (UnionPay bank account or credit card number), the name, ID number, photos of the front and back of the ID, and ID photo of the legal representative or authorized person, to complete real-name authentication. In addition, you may need to provide personal information of the enterprise contact, including name, phone number, and email address. We may use this information to verify your identity, and may use it for promotion or introduction of services, sending business notifications, issuing invoices, or business communication with you. If the information you provide contains third-party personal information or user information, you agree and warrant that you have obtained authorization from the relevant rights holder before providing such information to us.
(3) During the above real-name verification process, if you complete real-name verification through facial recognition, you need to provide your facial feature biometric information and authorize us to verify this information through a national authoritative and trusted identity verification agency.
(1) We are committed to providing you with a safe and reliable product and service environment. Providing high-quality, reliable services and information is our core goal. At the same time, we ensure the stable operation of products and services and protect the legitimate rights and interests of you, other users, or the public. Therefore, we will collect necessary information to maintain the safe and stable operation of products and services.
(2) When you browse or use this platform, in order to ensure the normal operation and security of the website and services, prevent network attacks or intrusion risks, and more accurately identify behaviors that violate laws, regulations, or the relevant agreements and service rules of this platform, we may collect your device information, such as resolution, time zone, and language settings, network access method and type, and browsing history. This information is crucial for us to provide and ensure the normal operation of services and network security.
(3) In order to improve your experience and ensure your usage security, we may record network log information, usage frequency, crash data, usage, and related performance data of this platform and its related services.
(4) When you participate in surveys or lottery activities of this platform, the platform may retain information such as your account ID, name, address, phone number, job title, and product and service usage information. This information will be used to contact you, verify your identity, and provide rewards (if any) according to the rules of the specific activity. If the rules of a specific survey or lottery activity conflict with this agreement, the activity rules shall prevail.
(5) We may collect user consultation records, fault report records, and troubleshooting process records (such as communication or call records) generated during your use of this platform and related services. We will record and analyze this information to respond to your help requests more promptly and improve our services.
(6) Contract information: If you need to apply for offline delivery or conduct product testing, please contact contact@nexhina.cn.
(7) In order to provide you with domain name services, we will collect the domain name holder's name, contact name, mailing address, region, postal code, email address, landline/mobile phone number, ID number, and ID photo in accordance with the relevant regulations of the Ministry of Industry and Information Technology. You understand and authorize us and third-party domain name service providers to use this information to provide you with domain name services.
(8) In order to provide you with certificate center services, we will collect the contact's name, email address, mobile phone number, company name, city, and company address in accordance with the requirements of digital certificate authorities. You understand and authorize us and third-party certificate service providers to use this information to provide you with certificate center services.
(9) You acknowledge and agree that, during your use of the products and/or services, we may send notifications to you through one or more of your contact methods (such as phone number and email address) for purposes such as user message notifications, identity verification, security verification, and user experience surveys; in addition, we may send commercial information about services, features, or activities that may interest you via SMS or phone to the phone numbers collected in the above process. However, please rest assured that if you do not wish to receive such information, you can unsubscribe by replying to the SMS or email, or by contacting us directly.
1.2 We May Obtain User Information from Third Parties
1.3 Handling of Changes in the Purpose of User Information Collection and Use
1.4 Business and Customer Data
(1) Upon our request, you shall provide written explanation and confirmation of the source and legality of the Authorized Information.
(2) Upon our request, you shall provide the scope of authorization of the Authorized Information, including the purpose of use and proof that the personal information subjects have agreed to your use of this Platform to process their personal information. If you process Authorized Information beyond the scope or duration of authorization, you shall be responsible for obtaining expanded or extended authorization on your own.
You understand and agree that, unless the above conditions and other obligations stipulated by law are met, you shall not provide Interaction Data containing Authorized Information to us.
If you violate the above obligations and fail to provide us with reasonable and satisfactory evidence as required, or if we receive reports or complaints from personal information subjects, we have the right to unilaterally decide to stop providing technical services (including limiting relevant service functions, freezing, canceling, or withdrawing accounts, etc., as appropriate), or to refuse to process relevant personal information and related data in accordance with your instructions. All resulting responsibilities shall be borne by you.
2. Use of Cookies and Similar Technologies
You can refuse or manage Cookies through your browser settings. However, please note that if you disable Cookies, you may not be able to enjoy the best service experience, and the availability of some functions may be affected. We promise not to use user information collected through Cookies or similar technologies for any purpose other than those described in this Privacy Policy.
3. How We Store Your User Information
3.1 Information Storage Location
3.2 Information Storage Period
(1) The retention time of user information required to achieve business purposes, including providing services, legally maintaining relevant transactions and business records, ensuring system and service security, responding to potential user inquiries or complaints, and resolving problems;
(2) The longer retention period agreed to by the user;
(3) Special requirements for retention of user information stipulated by laws, contracts, etc.
3.2.2 We will retain relevant information until you withdraw your authorization, delete, or cancel your account. After the necessary period expires, we will delete or anonymize your information. If there is a mandatory requirement of laws and regulations to retain it, even if you cancel your account or request deletion of user information, we may not be able to delete or anonymize your user information.
4. How We Share, Transfer, and Disclose Your Information
4.1 Partners Participating in Data Use
(1) Legality principle: Data use activities involving partners must have a legitimate purpose and comply with the legal basis of legality. If the partner's use of information no longer complies with the legality principle, your user information should not be used, or it should only be used after obtaining an appropriate basis of cooperation.
(2) Legality and minimum necessity principle: Data use must have a legitimate purpose and should be limited to the scope necessary to achieve that purpose.
(3) Security and prudence principle: We will carefully evaluate the partner's purpose of using data, conduct a comprehensive assessment of the partner's security capabilities, and require them to comply with cooperation legal agreements. We will implement strict security monitoring of the Software Development Kits (SDKs) and Application Programming Interfaces (APIs) used by partners to protect data security.
In scenarios involving entrusted processing of user information, we will sign relevant processing agreements with entrusted partners in accordance with laws and regulations, and supervise their activities related to the use of user information.
In scenarios involving joint processing of user information, we will sign relevant agreements with partners in accordance with laws and regulations, clarifying the rights and obligations of each party to ensure compliance with legal requirements and protection of data security when using relevant user information.
If specific functions and scenarios involve services provided by our affiliates or third parties, the scope of partners includes our affiliates and third parties.
4.2 Scenarios of Joint or Entrusted Processing of User Information
(1) For user real-name authentication, when you use identity verification functions or related services, you may need to complete real-name authentication to verify your identity in accordance with relevant legal and security requirements. During the real-name authentication process, the certification service agencies we cooperate with may need to use your real name, ID number, phone number, and other information.
(2) The payment function is provided by third-party payment institutions that cooperate with us. To provide this function, third-party payment institutions may need to use your name, bank card type, card number, expiration date, ID number, mobile phone number, and other information.
(3) In order to promptly handle your complaints, suggestions, and other requests, our customer service personnel (if any) may need to use your account information and related event details in order to promptly understand, process, and respond to relevant issues.
(1) Usage security: We attach great importance to account and service security. In order to protect the accounts and assets of you and other users, and to ensure that your and our legal rights and interests are not harmed, our partners and we may use necessary device, account, and log information.
(2) Service usage analysis: In order to analyze the use of our services and improve user experience, our partners and we may collect statistical data about your service usage, such as crash or shutdown data, which cannot be easily identified or associated with your identity.
4.3 Transfer of User Information
4.3.1 According to your written request and in compliance with the requirements of the national cybersecurity department, we may provide transfer channels.
4.3.2 With your explicit consent, we may transfer your user information to other third parties.
4.3.3 If there is a change, merger, acquisition, or bankruptcy liquidation of the Platform's operations involving the transfer of user information, we will inform you of the relevant situation in accordance with legal requirements and require the new entity holding your information to continue to comply with this Privacy Policy, or to meet security standards no lower than those stipulated in this Privacy Policy. Otherwise, we will require the company or organization to obtain your authorization and consent again. In the event of bankruptcy without a data successor, we will delete your information.
4.4 Disclosure of User Information
(1) With your explicit consent or based on your voluntary choice, we may publicly disclose your user information.
(2) In order to protect the personal or property safety of you or the public, we may disclose your user information in accordance with applicable laws or the relevant agreements and rules of the Platform.
Please understand that, in the following circumstances, we may collect and use your user information without your prior authorization and consent, in accordance with laws, regulations, and relevant national standards:
(1) Necessary for the performance of legal obligations.
(2) Directly related to national security or national defense.
(3) Directly related to public safety, public health, or major public interests.
(4) Directly related to criminal investigation, prosecution, trial, and execution of judgments.
(5) Necessary to protect your or others' significant legitimate rights and interests (such as life or property) and where it is difficult to obtain your consent.
(6) You have personally and publicly disclosed personal information.
(7) Necessary for concluding or performing a contract at the request of the personal information subject.
(8) When the information comes from a legally disclosed source, such as legitimate news reports or government disclosure information.
(9) Necessary to maintain the safe and stable operation of software and related services, such as detecting and handling software and service failures.
(10) Necessary for legitimate news reporting.
(11) When necessary for academic research institutions to conduct statistics or academic research in the public interest, and the research results are published in a way that anonymizes all personal information.
(12) Other circumstances stipulated by laws and regulations.
Please note that if the information, alone or in combination with other information, cannot identify your personal identity, it does not constitute personal information in the legal sense. When your information, alone or in combination with other information, can identify your personal identity, during the combined use, such information will be treated as your user information and protected in accordance with this Privacy Policy.
5. How We Protect Your Information Security
We have dedicated personnel and systems in place to ensure the security of your information. We follow strict data usage and access control. Despite the effective measures we have taken and our compliance with legal standards, please understand that, due to technical limitations and the possibility of malicious behavior, the Internet industry cannot guarantee absolute security, and we will make every effort to ensure the security of the information you provide to us. You acknowledge and understand that the systems and communication networks you use to access our services may be affected by factors beyond our control. Therefore, we strongly recommend that you take active measures to protect the security of user information, such as using complex passwords, changing passwords regularly, and not disclosing your account password to others.
We have formulated an emergency response plan. Once a user information security incident occurs, we will immediately activate these plans to prevent the spread of potential harm. If a user information security incident (such as a leak or loss) occurs, we will promptly notify you in accordance with legal requirements, including the basic situation of the incident and possible impact, the measures we have taken or will take, self-protection and mitigation recommendations, and remedial measures. We will notify you via push notifications, emails, letters, or SMS. If it is difficult to notify each user, we will issue announcements in a reasonable and effective manner. In addition, we will report the handling of user information security incidents to the relevant regulatory authorities as required.
We remind you that the user information protection measures outlined in this Privacy Policy apply only to this Platform and related services. Once you leave this Platform, browse or use other websites, products, services, or content resources, regardless of whether you access other websites or software through links or guidance provided by this Platform, we cannot protect any information you submit on software or websites outside the Platform.
6. How We Manage Your User Information
6.1 Your Rights in User Information Processing Activities
(1) The processing purpose has been achieved, cannot be achieved, or no longer needs to be achieved.
(2) Our user information processing activities violate laws and regulations.
(3) We collect or use your user information without your consent.
(4) Our user information processing activities violate the agreement between us and you.
(5) We have stopped providing products or services, or the storage period of user information has expired.
(6) You have withdrawn your consent authorization.
(7) We no longer provide services to you.
(8) Other circumstances stipulated by laws and regulations.
6.2 Withdrawing or Changing the Scope of Your Authorization and Consent
6.3 How to Obtain a Copy of Your User Information
6.4 Responding to Your Requests
You understand and acknowledge that, in the following circumstances, we may not be able to respond to your request:
(1) When the request is related to the performance of our legal obligations;
(2) When the request directly relates to national security or national defense;
(3) When the request directly involves public safety, public health, or major public interests;
(4) When the request directly involves criminal investigation, prosecution, trial, and execution of judgments;
(5) When we have sufficient evidence to show that the personal information subject has acted in bad faith or abused their rights.
(6) When it is difficult to obtain consent in order to protect the life, property, or other significant legitimate rights and interests of the personal information subject or other individuals.
(7) When responding to the request would seriously harm the legitimate rights and interests of the personal information subject or other individuals and organizations.
(8) When it involves trade secrets.
6.5 Notice of Business Termination
7. Terms for Minors
8. Revisions and Notifications of the Privacy Policy
After the Privacy Policy is updated, we will post the updated version on this Platform and notify you through website announcements or other appropriate means before it takes effect, so that you can keep abreast of the latest version of the Privacy Policy in a timely manner. If you continue to use this Platform and related services, you are deemed to fully agree to the revised Privacy Policy.
For significant changes, we will provide more prominent notices (including but not limited to emails, SMS, system messages, or special reminders on browsing pages) to explain the specific changes to the Privacy Policy.
Significant changes to this Privacy Policy include, but are not limited to:
(1) Significant changes in the service model, such as changes in the purpose of user information processing, the types of user information processed, and the way user information is used.
(2) Significant changes in the ownership structure, organizational structure, etc., such as business restructuring, bankruptcy, and mergers and acquisitions.
(3) Changes in the main recipients of user information transfer, transmission, or public disclosure.
(4) Significant changes in your participation rights in user information processing and the way you exercise these rights.
(5) Changes in our contact information and complaint channels.
9. Scope of Application
This Privacy Policy does not apply to third-party products or services provided by this Platform, which are subject to separate privacy policies and are not included in this Privacy Policy. Your use of these third-party services (including any user information you provide to these third parties) will be subject to the third party's terms of service and privacy policy (not this Privacy Policy). You should make relevant requests, complaints, and reports through the mechanisms specified by these third parties in their policies. Please properly protect your user information and provide it to third parties only when necessary.
It is especially important to note that, as a user of this Platform, if you use the technical services of this Platform to further provide services to your users, the data generated by your business cooperation with customers belongs to you. You should separately agree on the relevant privacy policy with your users. This Privacy Policy cannot replace the privacy policy between you and your users.
10. Supplemental Provisions for International Users
This section supplements the provisions above for users located outside of mainland China. In the event of any conflict between this section and the preceding provisions, this section shall prevail for international users. If you are a mainland China user, the preceding provisions apply.
10.1 Applicable Law and Jurisdiction
10.2 Identity Verification (KYC) Alternatives
10.3 Data Storage and International Transfers
10.4 Payment Methods
10.5 Your Rights under GDPR, UK GDPR, CCPA/CPRA, and Similar Laws
10.6 Children's Privacy
10.7 AI-Generated Content and International Regulations
10.8 International Data Protection Officer and Contact
10.9 Language
Modified at 2026-07-01 03:47:13